Problem Cause Solution
Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and
the system board.
Digital CD audio is
not enabled.
Enable digital CD audio:
1. From the Control Panel, select System.
2. On the Hardware tab, click Device Manager.
3. Right-click the CD/DVD device and select
Properties.
4. On the Properties tab, be sure Enable digital CD
audio for this CD-ROM device is selected.
Headphones or devices
connected to the line-out
connector mute the internal
speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external
speakers.
Volume is muted. 1. From the Control Panel program, click Sound,
Speech and Audio Devices, and then click Sounds
and Audio Devices.
2. Clear the Mute check box.
Computer is in mode. Press the power button to resume from mode.
Noise or no sound comes out of the
speakers or headphones.
1. If using digital speakers that have a stereo jack and
want the system to auto-switch to digital, use a stereo-
to-mono adapter to properly engage the auto-sense
feature or use the multimedia device properties
to manually switch the audio signal from analog to
digital.
2. If the headphones have a mono jack, use the
multimedia device properties to switch the system to
analog out.
NOTE If you set digital as the Output Mode, the internal speaker and external analog speakers will no longer output
audio until you switch back to an auto-sense or analog mode.
If you set analog as the Output Mode, external digital speakers will not function until you change the output mode back
to an auto-sense or digital mode.
Sound cuts in and out. Processor resources are being
used by other open
applications.
Shut down all open processor-intensive applications.
Workstation appears to be locked
up while recording audio.
The hard disk might be full. 1. Before recording, be sure there is enough free space
on the hard disk.
2. Try recording the audio file in a compressed format.
Table 5-8 Audio problems (continued)
114 Chapter 5 System diagnostics and troubleshooting ENWW
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