Problem Cause Solution
is good, the “PC” LED light on the front of the cable/DSL
modem will be on.)
IP address is not configured
properly.
Contact the ISP for the correct IP address.
Cookies are corrupted. 1. Select Start>Control Panel.
2. Double-click Internet Options.
3. On the General tab, click Delete Cookies.
Cannot automatically launch
Internet programs.
You must log on to the ISP
before some programs will
start.
Log on to the ISP and launch the desired program.
Internet takes too long to download
websites.
Modem is not set up properly. Verify that the correct modem speed and COM port are
selected.
1. Select Start>Control Panel.
2. Double-click System. Click the Hardware tab.
3. In the Device Manager area, click Device Manager.
4. Double-click Ports (COM & LPT).
5. Right-click the COM port your modem uses, then
click Properties.
6. Under Device status, verify that the modem is working
properly.
7. Under Device usage, verify the modem is enabled.
8. If there are further problems, click Troubleshoot and
follow the on-screen instructions.
Table 5-17 Internet access problems (continued)
122 Chapter 5 System diagnostics and troubleshooting ENWW
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