HP Z210

Diagnosis at startup ............................................................................................... 112
Diagnosis during operation .................................................................................... 113
Troubleshooting checklist ....................................................................................................... 114
HP troubleshooting resources and tools ................................................................................... 115
HP Support Assistant .............................................................................................. 115
HP Performance Advisor ........................................................................................ 115
E-support .............................................................................................................. 115
Troubleshooting a problem ...................................................................... 115
Instant Support and Active Chat ............................................................... 116
Helpful hints .......................................................................................... 116
At startup ............................................................................... 116
During operation ..................................................................... 116
Customizing the monitor display ............................................... 117
Troubleshooting scenarios and solutions .................................................................................. 117
Solving minor problems ......................................................................................... 118
Solving diskette problems ....................................................................................... 120
Solving hard drive problems ................................................................................... 121
Solving display problems ....................................................................................... 123
Solving audio problems ......................................................................................... 125
Solving printer problems ........................................................................................ 126
Self-troubleshooting with HP Vision Diagnostics ........................................................................ 126
Accessing HP Vision Diagnostics ............................................................................. 127
Using Vision Creator ............................................................................................. 128
Accessing HP Vision Diagnostics Utilities .................................................................. 128
Creating and using a bootable USB key ................................................... 128
Creating and using a bootable DVD/CD .................................................. 128
Using the HP Memory Test utility .............................................................. 128
Downloading HP Vision Diagnostics ........................................................................ 130
User interface ....................................................................................................... 131
Survey tab ............................................................................................. 131
Test tab ................................................................................................. 132
Status tab .............................................................................................. 133
History tab ............................................................................................ 134
Errors tab .............................................................................................. 134
Help tab ............................................................................................... 134
Saving and printing information in HP Vision Diagnostics ........................................... 135
Diagnostic codes and errors .................................................................................................. 135
Diagnostic LED and audible (beep) codes ................................................................ 135
LED color definitions .............................................................................................. 139
POST error messages ............................................................................................ 140
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