HP Z210

HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.
HP Support Assistant
The HP Support Assistant is a customized HP user interface that enhances the Windows 7 Help and
Support Center functions. This customized utility allows you to access specific information about an HP
Workstation such as configuration information by clicking Start > All Programs > HP. The interface
also provides customized help and support links to the HP Web site related to the HP Workstation.
NOTE: The customized HP Support Assistant is not available on Linux.
HP Performance Advisor
The HP Performance Advisor is an HP tool that offers a quick and easy way to configure and update HP
workstations. It improves workstation stability and performance while helping you work faster and more
productively. To use this tool, select Start > All Programs > HP > HP Performance Advisor.
E-support
Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following Web sites are also available to you:
●
http://www.hp.com—Provides useful product information.
●
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●
http://www.hp.com/go/workstationsupport—Provides technical support information for
workstations.
●
http://www.hp.com/support—Provides a listing of the worldwide technical support phone
numbers. Access the telephone numbers by visiting the Web site, then select your region, and click
Contact HP in the upper-left corner.
●
http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1. Visit
http://www.hp.com/go/workstationsupport.
2. Under the Business Support Center menu on the left, select Troubleshoot a problem.
ENWW
HP troubleshooting resources and tools
115