HP Z32k G3

25
Function test
After repair, be sure to confirm that all functions are working.
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended solutions.
Function test
After repair, be sure to confirm that all functions are working.
Table 4-1: Function test
Te
st item
Operating description
Tool used
HDMI test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
DP test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
Audio test
Change volume and balance to confirm whether
volume is smooth and loud enough.
Speaker
Table 4-1: Function test
Test item
Operating description
Tool used
HDMI test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
DP test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
USB-C test
Confirm whether image displays and sound plays
correctly on the monitor
Computer or USB-C player
Problem
Possible cause
Solution
Screen is blank or video
is flashing.
Power cord is disconnected.
Connect the power cord.
The monitor is turned off.
Press the front bezel power
button.
NOTE: If pressing the Power
button has no effect, press and
hold the power button for 10
seconds to disable the Power
button lockout feature.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Sleep Mode.
Press any key on the keyboard
or move the mouse to exit
sleep mode
Video card is incompatible.
Open the OSD menu and
select the Input menu. Set
Auto- Switch Input to Off
and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness is too low.
Open the OSD menu and
select Brightness to adjust the
brightness scale as needed.