HUAWEI CHM/CHC Smartphone FAQs 
 
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1.12.9 What photo formats and sizes does my phone support? 
The photo format of your phone is JPG by default. The size of a photo depends on the current 
image resolution and shooting mode. 
1.13 Streaming media 
1.13.1 Does the phone support flashlight? 
Yes. 
1.13.2 Will my phone stop playing streaming media when a call 
comes in? If yes, will it resume playing when the call ends? 
 
Your phone stops playing streaming media when you have an incoming call. 
 
Your phone resumes playing the streaming media after the call ends. 
 
If the call last for less than 3 minutes, the streaming media automatically resumes 
playing. Otherwise, manual operation is required.   
1.13.3 Why can't my phone play some streaming media?   
 
The file format is not supported. 
Your phone supports the following audiovisual encoding formats and file formats: 
−  Video encoding: MPEG-4, H.263, and H.264 
−  Audio encoding: AAC, AMR-NB, AAC+, and MIDI 
−  File formats: 3GP and MPEG-4 
 
The network connection is unstable. 
 
Your phone does not have sufficient storage. 
1.13.4 What might cause poor quality of online streaming media 
played on my phone? 
 
The source streaming media is of poor quality. 
 
The network connection is poor. 
 
Your phone's hardware may be faulty, for example, the display is damaged. To check 
whether your phone's hardware is faulty, play a local video for comparison. 
 
Your phone's available memory is insufficient. 
 
The CPU usage is high. 
 
Too many applications are running. 
 
The power saving mode is not set to normal. 
1.13.5 Will simultaneously playing and downloading online 
streaming media take up my phone's storage space? 
No. When playing and downloading online streaming media, your phone uses its RAM rather 
than the storage space.