HUAWEI CHM/CHC Smartphone FAQs 
 
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3.27 Why does my phone receive no signal after I activated 
the function of enabling only 4G data service? 
This issue is not applicable to versions outside China. This issue is found in the China 
Telecom version only. 
3.28 When I am playing music using the player that comes 
with my phone, my phone's signal status changes to no 
service. What can I do? 
Update your phone to the latest version. This is a network compatibility issue caused by the 
Qualcomm software baseline. 
3.29 My phone's speaker, receiver, and headset cannot 
function properly. What can I do? 
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916 
platform of the Qualcomm software baseline. 
3.30 I can't use my phone's data service to access the 
Internet. What can I do? 
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916 
platform of the Qualcomm software baseline. 
3.31 My screen does not respond to touches when I am 
using the camera? What can I do? 
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916 
platform of the Qualcomm software baseline. 
3.32 The photos are blue or green if I take them with flash 
turned on? What can I do? 
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916 
platform of the Qualcomm software baseline.