Description Description
Linkage in the
secretary service
scenario
In the secretary service scenario, linkage between the PC Client and
the shared line of the IP phone on the manager side, and linkage
between the PC Client and the private line or shared line of the IP
phone on the secretary side are supported. The linked PC Client can
perform operations, such as placing, answering, and ending calls, for
the shared line of the IP phone.
NOTE
l Linkage configuration and processing on a single side (either the manager
or secretary side) of the shared line are supported.
l The linkage service for the private line's number on the secretary side is
common linkage (IPT linkage).
Synchronous sign-
in/sign-out
After the agent signs in to or signs out of the Agent Client system, the
same operation is performed on the IP phone.
6.40 IPCC Linkage
Prerequisites
l An agent user that supports IPCC linkage has been configured on the Agent
Management system.
l eSpace 7910&7950 IP Phone has been installed.
l The linkage service rights have been configured on the IP phone and server.
l The network environment for eSpace 7910&7950 IP Phone has been set to CC.
NOTE
l For details about how to configure an agent user, see "Configuring Agent Users" in the eSpace CC
Solution Product Documentation.
l For details about how to configure the linkage service rights, contact your system administrator.
l For details about how to configure the network environment for 7950, see "Server" in the eSpace
7910&7950 IP Phone Administrator Guide.
Setting the Linkage Type to Agent Linkage
Access the phone web page, choose Call Settings > Linkage > Agent Linkage, and click
Save.
Functions
After an IP phone is linked with the Agent Client system, the agent can answer and end calls
and make outbound calls by operating either the Agent Client system or the IP phone. Table
6-17 lists the IP phone linkage functions.
eSpace 7910&7950 IP Phone
User Guide
6 Phone Usage
Issue 03 (2017-06-30) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
113
To Next Page
Loading...
