Problem Possible Cause Solution
If audio is properly delivered
from the monitor during the
audio test, the problem occurs
at the remote site.
l The microphone at the remote
site has been muted or the chair
site has muted this microphone.
In this case, contact the chair site
to resolve this problem.
l No sound pickup device, such as
a microphone, is connected to
the audio input port. In this case,
set the audio source again or
connect a sound pickup device
to the corresponding port.
l The related sound pickup device
is powered off. In this case,
power on the device.
l The audio cable is connected
insecurely. In this case,
reconnect the audio cable to the
TE30.
While the TE30 is in
use during a
conference, only the
sound from your site
can be delivered
from the monitor and
you cannot hear
other sites.
A loopback test is being
performed at your site.
Stop all local and remote loopback
tests.
12.5 Conference Initiation
Table 12-5 lists the troubleshooting methods for problems you may encounter during conference
initiation.
HUAWEI TE30 Videoconferencing Endpoint
User Guide 12 Troubleshooting
Issue 01 (2013-03-27) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
108
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