OPERATION
24
Troubleshooting
If your blind is not operating correctly:
First review the guide that came with your control device.
Refer to the following troubleshooting procedures for specific solutions for your blind.
If questions remain, please contact Hunter Douglas Consumer Support at 1-888-501-8364.
Problem
The blind will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets.
See “Mount the Headrail” on page 13.
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to
release the cap and remove
the cap from the battery wand.
Install the batteries according
to the instructions on the
battery wand label.
Press the cap on until it
latches.
NOTE:
Hunter Douglas recommends AA alkaline batteries for use with our
battery-powered blinds. These will provide more than one year of operation,
depending on usage. Lithium and rechargeable batteries are not recommended.
Problem
The blind does not raise or lower evenly.
Solution
Check inside the headrail. Make sure no obstructions keep the mechanism
from turning.
Check that the lift cords are not pinched or tangled.
Cap
Latch
Battery
Wand
Squeeze
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