Optional device and FRU installation problems
Use this information to resolve optional device and FRU installation problems.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing, Types 7917 and 2584,” on page 51 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU) that must be replaced only
by a trained service technician.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
External USB device not
recognized
1. Make sure that the correct device drivers are installed on the compute node.
See the product documentation for the USB device for information about
device drivers.
2. Use the Setup utility to make sure that the device is configured correctly.
3. If the USB device is connected to a hub or the console breakout cable,
disconnect the device and connect it directly into the USB port on the front of
the compute node.
4. Run the DSA USB diagnostic tests.
PCIe adapters not
recognized/functioning
1. Check the event log and resolve any issues related to the device.
2. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/
us/ to validate that the adapter is supported.
3. Make sure that the adapter is installed in a correct slot.
4. Make sure that the correct device drivers are installed for the device.
5. Resolve any resource conflicts if running legacy mode (UEFI).
6. Check http://www.ibm.com/supportportal for any service bulletins.
7. Make sure that any adapter external connections are correct and that the
connectors are not physically damaged.
Performance problems
Use this information to solve performance problems.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
Chapter 6. Troubleshooting 481
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