ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 8. ServerGuide Setup and Installation CD
Symptom Action
The ServerGuide Setup
and Installation CD will
not start.
v Make sure that the server supports the ServerGuide program and has a startable
(bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the CD or
DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
ServeRAID program
cannot view all installed
drives or the operating
system cannot be
installed.
v Make sure that there are no duplicate IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide
program will not start the
operating-system CD.
Make sure that the operating-system CD is supported by the ServerGuide program. See
the ServerGuide Setup and Installation CD label for a list of supported operating-system
versions.
The operating system
cannot be installed; the
option is not available.
Make sure that the operating-system is supported on the server. If the operating system is
supported, no logical drive is defined (RAID servers). Run the ServerGuide program and
make sure that setup is complete.
Troubleshooting tables
Use the following tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM System
x3400 Documentation CD for more detailed troubleshooting information. If you
cannot find the problem in these tables, run the diagnostic programs (see “Running
the diagnostic programs” in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the system-board LEDs or the LEDs on the front control panel (see
“System-board LEDs” on page 91).
2. Remove the software or device that you added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
Chapter 5. Solving problems 79
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