25
SOLVING PROBLEMS
❖ General problems
Problem Possible cause Suggested solution
Your IGLOO doesn’t
seem to be working,
and there are no
lights on the front
panel.
Your IGLOO is not
receiving power.
Make sure that the power lead is properly plugged in
and that the power supply is switched on.
Check that the power point has power (try plugging
in a lamp).
Your IGLOO doesn’t
seem to be working,
and the front-panel
standby light is red.
Your IGLOO is in
standby.
Press S on the front panel or on your remote
control.
Your IGLOO doesn’t
seem to be working,
and the front-panel
standby light is
green.
Your IGLOO is not
correctly connected
to your other
equipment, or your
other equipment is
not correctly set up.
Check that all the connections are properly made.
Check that your TV is plugged into the power
supply and that it is switched on.
Your TV is not
switched to show
digital channels.
If your IGLOO is connected to your TV via a
component video lead or phono lead, try selecting
the appropriate AV channel on your TV.
Your IGLOO doesn’t
display any digital
TV channels on
your TV. You may
also see a message
on your TV saying
there is no signal.
There is a problem
with the signal.
Check that the TV Aerial IN cable is correctly
connected to your IGLOO.
Your remote control
isn’t working.
Something is
between the remote
control and your
IGLOO.
Make sure you point your remote control directly
at your IGLOO and that nothing is between it and
your IGLOO.
The IR receive light on your IGLOO’s front panel
should flash each time you press a remote control
button.
The batteries are
flat or inserted the
wrong way round.
Check the batteries and replace them if necessary.
You’ve forgotten
your PIN.
Call IGLOO on 0800 2 IGLOO (08200 2 44566).
An HDCP message
is always displayed
using an HD output.
Your TV may not be
HDCP compatible.
Check your TV’s user manual to see if HDCP is
supported by your TV.
Teletext is not
working.
Teletext is not available when using an HDMI or HD
component video connection.
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