English
36
How long is the IKEA guarantee valid?
This guarantee is valid for 5 years from the original
date of purchase of your appliance at IKEA.
The original sales receipt is required as proof of
purchase. If service work is carried out under guaran-
tee, this will not extend the guarantee period for the
appliance.
Who will execute the service?
IKEA service provider will provide the service through
its own service operations or authorized service part-
ner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which
have been caused by faulty construction or material
faults from the date of purchase from IKEA. This gua-
rantee applies to domestic use only. The exceptions
under this guarantee?” Within the guarantee period,
the costs to remedy the fault e.g. repairs, parts, labour
and travel will be covered, provided that the appliance
is accessible for repair without special expenditure.
On these conditions the EU guidelines (Nr. 99/44/EG)
and the respective local regulations are applicable.
Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine the
product and decide, at its sole discretion, if it is
covered under this guarantee. If considered covered,
IKEA service provider or its authorized service partner
through its own service operations, will then, at its
sole discretion, either repair the defective product or
replace it with the same or a comparable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage caused
by failure to observe operating instructions,
incorrect installation or by connection to the
wrong voltage, damage caused by chemical or
electro-chemical reaction, rust, corrosion or wa-
ter damage including but not limited to damage
caused by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
IKEA guarantee
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not
• Accidental damage caused by foreign objects or
drainage systems or soap drawers.
• Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed
and drainage pipes, seals, lamps and lamp cov-
ers, screens, knobs, casings and parts of casings.
Unless such damages can be proved to have
been caused by production faults.
• Cases where no fault could be found during a
technician’s visit.
• Repairs not carried out by our appointed service
providers and/or an authorized service contractu-
al partner or where nonoriginal parts have been
used.
• Repairs caused by installation which is faulty or
• The use of the appliance in a nondomestic envi-
ronment i.e. professional use.
• Transportation damages. If a customer trans-
ports the product to their home or other address,
IKEA is not liable for any damage that may occur
during transport. However, if IKEA delivers the
product to the customer’s delivery address, the
damage to the product that occurs during this
delivery will be covered by this guarantee.
• Cost for carrying out the initial installation of
the IKEA appliance. However, if an IKEA service
provider or its authorized service partner repairs
or replaces the appliance under the terms of this
guarantee, the service provider or its authorized
service partner will re-install the repaired appli-
ance or install the replacement, if necessary.
This restriction do not apply to fault-free work carried
order to adapt the appliance to the technical safety
How country law applies
which covers or exceed local demands.
However these conditions do not limit in any way
consumer rights described in the local legislation.
To Next Page
Loading...
