212  Advisor Advanced ATSx000A(-IP) Installation and Programming Manual 
Troubleshooting 
Recovery procedure 
If the installer PIN is lost, installer access is impossible. In this case the installer 
can perform a recovery procedure. 
To recover installer access: 
1.  Remove mains and battery power from the panel. 
2.  Set jumper T1. 
3.  Apply power to the panel. 
During the next 3 minutes, it will be possible to access the installer menu using 
the default code. No user is required to provide access to installer programming 
mode. 
This procedure is logged. 
Note: The recovery procedure is not allowed if the “8.2.3 Engineer lockout” 
option is set to Yes. 
Caution: After the recovery procedure keypad 1 access limitations are reset, 
which allows you to view and control all areas from this keypad. See “2.2.1.n.3.3 
View areas” on page 69 and “2.2.1.n.3.4 Control areas” on page 70 for more 
details. 
Advisor Advanced control panel 
 
The LCD keypad has all LEDs 
flashing, and displays the “System 
Fault” message 
The system data bus line may be connected incorrectly. 
The address links on the keypad may be incorrectly set. 
The panel is not communicating 
with keypads or expanders 
The system data bus line may be connected incorrectly. 
Keypad or expander numbers to be polled may not be 
programmed, or may not match the addresses set on the 
units. 
There is an earth loop in cabling. 
The keypads or expanders appear 
to be going offline and online 
(indicated by keypad or expander 
fail LED’s 
The system data bus line may be connected incorrectly. 
The termination may be incorrect. TERM links may not have 
been removed where necessary. See “Cabling Advisor 
Advanced” on page 14. 
Zone goes into alarm while the 
area is unset 
The zone is wired incorrectly causing a tamper condition 
(open circuit or short circuit) instead of active condition. EOL 
resistors may be installed incorrectly. 
See “Cabling Advisor Advanced” on page 14.