Chapter 5 — Troubleshoot the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 87
Odometer (User
Resettable)
The printer has reached a limit set in the Odometer
(User Resettable) setting in Maintenance Alerts for
the amount of media printed since the last reset.
Printhead Too Hot The printhead is overheated and needs to cool down.
Wait for printing to resume automatically.
Printhead Not
Detected
The printer is not detecting the printhead. Check to
make sure the printhead is installed and that the
printhead cable is firmly connected to the printhead.
Faulty Dot The printhead has reached the number of faulty dots
set in the Faulty Dots setting in Maintenance Alerts.
You may need to replace the printhead.
Replace Printhead The printer has reached a limit set in the Replace
Printhead setting in Maintenance Alerts for the
amount of media to print before replacing the
printhead. Replace the printhead.
Clean Printhead The printer has reached a limit set in the Clean
Printhead setting in Maintenance Alerts for the
amount of media to print before cleaning the
printhead. Clean the printhead.
No RFID Tag Found The printer can not find an RFID tag.
RFID Not Installed You are attempting to write to a tag, but the printer
does not support RFID. You must install the RFID
module in the printer to be able to write to RFID
tags.
Upgrading Firmware The printer is going to start upgrading the firmware.
Do not try to send anything to the printer.
Printer is Rebooting The printer is going to restart. Wait until the printer
is ready before attempting to communicate with it.
Started The printer is in the process of starting up.
Motor Too Hot The printer motor has reached its maximum
operating temperature limit. Let the motor cool
down before you resume printing.
Maintenance and Error Alerts (Continued)
Error Alert Solution
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