ITRON Centron - Error Codes (C12.19 C1 SDTL)

Testing, Troubleshooting, and Maintenance
CENTRON® Meter Technical Reference Guide 73
The different fatal errors should be handled as described in the table below. Fatal errors can
only be cleared by performing a Factory Reset on the meter. A Factory Reset will wipe out
all information in the meter, so be sure to try to retrieve any meaningful data from the meter
prior to performing the Factory Reset. The meter must be reprogrammed after a Factory
Reset has been performed.
Fatal Errors
Error Code Error Possible Cause Error Description
FAt
Error1 MCU
FLASH
Error
The meter has
detected a problem
with the program
memory.
If this error occurs, Factory
Reset the meter, reprogram the
meter and check for proper
operation. If the error continues
to exist, return the meter for
repair.
FAt
Error2 RAM Error The meter has
detected a problem
with the RAM.
If the meter detects this
problem, return the meter for
repair.
FAt
Error3 DATA
FLASH
Error
The meter has
detected a problem
with the data flash
(non-volatile
memory).
If this error occurs, Factory
Reset the meter, reprogram the
meter and check for proper
operation. If the error continues
to exist, return the meter for
repair.
FAt
Error4 Front End
Processor
Error
A problem has
occurred with the
metrology portion of
the meter.
If the meter detects this
problem, return the meter for
repair.
FAt
Error5 Power
Down
Error
A problem has
occurred while saving
billing data at time of
a power outage.
The billing data has been
corrupted. Factory Reset the
meter, reprogram the meter and
check for proper operation,
including several power cycles.
If the error continues to exist,
return the meter for repair.
FAt
Error6 File
System
Error
The meter has
detected a problem
with the file system.
If the meter detects this
problem, return the meter for
repair.
FAt
Error7 Operating
System
Error
The meter has
detected a problem
with the operating
system.
If the meter detects this
problem, return the meter for
repair.