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Troubleshooting
Improper needle/hook relationship • Machine timing needs to be checked. Consult an authorized Janome
technician.
Damage or burr at needle hole
of needle plate or other thread
handling part
• If thread is shredding at the needle plate, check for burrs or jagged
edges. Gently rub with metal cloth to remove the sharp edge. Consult a
repair technician to polish any hard-to-reach or delicate areas, or if the
burr is inside the throat.
Wrong type of needle • Use only the needles recommended by Janome: 134 (135x7) sizes 12
through 20.
Other possible problems • Needle too close to hook, causing friction and possible collision of hook
point and needle (causing broken thread).
• Needle plate damage
• Hook damage
• Broken needles or damaged needle bar clamp
Nothing visible on the display Corrective Measure(s)
Display cables unplugged • Locate the black cables that plug into the touch-screen display and
connect to the side of the machine. Make sure both ends are plugged
in securely.
NOTE: If the troubleshooting tips do not eliminate the problem, please consult an authorized Janome Quilt Maker
Pro 18 representative.
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