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Replaceable Parts
This chapter of the Keysight Technologies Infiniium Oscilloscope Service Guide
includes information for ordering parts. Service support for this oscilloscope is
replacement of parts to the assembly level. The replaceable parts include
assemblies and chassis parts.
Ordering Replaceable Parts
Listed Parts
To order a part in the parts list, quote the Keysight Technologies part number, indicate
the quantity desired, and address the order to the nearest Keysight Technologies Sales
Office.
Unlisted Parts
To order a part not listed in the parts list, include the oscilloscope part number,
oscilloscope serial number, a description of the part (including its function), and the
number of parts required. Address the order to the nearest Keysight Technologies Sales
Office.
Direct Mail Order System
Within the USA, Keysight Technologies can supply parts through a direct mail order
system. There are several advantages to this system:
• Direct ordering and shipping from the Keysight Technologies parts center in California,
USA.
• No maximum or minimum on any mail order. (There is a minimum amount for parts
ordered through a local Keysight Technologies Sales Office when the orders require
billing and invoicing.)
• Prepaid transportation. (There is a small handling charge for each order.)
• No invoices.
In order for Keysight Technologies to provide these advantages, please send a check or
money order with each order.
Mail order forms and specific ordering information are available through your local
Keysight Technologies Sales Office. Addresses and telephone numbers are located in a
separate document shipped with the manuals.
Exchange Assemblies
Some parts used in this oscilloscope have been set up for an exchange program. This
program allows the customer to exchange a faulty assembly with one that has been
repaired, calibrated, and performance- verified by the factory. The cost is significantly
less than that of a new part. The exchange parts have a part number in the form
XXXXX-695XX.
After receiving the repaired exchange part from Keysight Technologies, a United States
customer has 30 days to return the faulty assembly. For orders not originating in the
United States, contact the local Keysight Technologies service organization. If the faulty
assembly is not returned within the warranty time limit, the customer will be charged
an additional amount. The additional amount will be the difference in price between a
new assembly and that of an exchange assembly.
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