Chapter 6: Replacing Assemblies
To return the oscilloscope to Keysight Technologies for service
97
To return the oscilloscope to Keysight Technologies for service
Before shipping the oscilloscope to Keysight Technologies, contact your nearest Keysight
Technologies oscilloscope Support Center (or Keysight Technologies Service Center if
outside the United States) for additional details. You can also visit www.keysight.com
and follow the links for returning Test & Measurement equipment.
1
Write the following information on a tag and attach it to the oscilloscope.
• Name and address of owner
• Oscilloscope model number
• Oscilloscope serial number
• Description of the failure indications or service required.
2
Remove all accessories from the oscilloscope.
Accessories include all cables. Do not include accessories unless they are associated
with the failure symptoms.
3
Protect the oscilloscope by wrapping it in plastic or heavy paper.
4 Pack the oscilloscope in foam or other shock absorbing material and place it
in a strong shipping container.
You can use the original shipping materials or order materials from an Keysight
Technologies Sales Office. If neither are available, place 8 to 10 cm (3 to 4 inches) of
shock- absorbing material around the oscilloscope and place it in a box that does not
allow movement during shipping.
5
Seal the shipping container securely.
6 Mark the shipping container as FRAGILE.
In any correspondence, refer to oscilloscope by model number and full serial number.
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