A-61560 January 2010 5-1
5 Troubleshooting
Contents Problem solving ..............................................................................5-1
LED error codes..............................................................................5-3
Contacting Service..........................................................................5-4
Problem solving Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• the side guides are adjusted for the width of the documents you are
scanning.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type as
outlined in Appendix A, Specifications.
• the scanner and tires are clean.
• the spring on the pre-separation module is adjusted to the proper
tension. See the procedures in Chapter 4, Maintenance.
• the feed module and pre-separation module is installed properly and
securely in place. See the procedures in Chapter 4, Maintenance.
To remove a document jam:
IMPORTANT: Be sure the input tray is up before opening the cover. Do
not pull the jammed document out of the scanner; open
the scanner cover first.
• Open the scanner cover.
• Remove any jammed document(s) from inside the scanner.
• Close the scanner cover and resume scanning.
Scanner will not scan/feed documents
Make sure that:
• the power cord is plugged securely into the back of scanner and the
wall outlet.
• the power supply, green LED is lit.
• the power switch is on.
• the wall outlet is not defective (call a licensed electrician).
• the PC was restarted after installing the software.
• document(s) is making contact with the feed rollers.
If you are feeding a stack of documents (more than 40) in the upright
position, and the transport will not start, it may be necessary to shingle
the bottom documents so the feed rollers can grasp the first document
and start the feeding process, or use the tilt button to rotate the scanner
in the downward position.
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