Troubleshooting
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© 2022 KOSTAL Solar Electric GmbH85
Red LED lit up:
The fault can only be rectified by an electrician.
NOTE
The following activities may only be carried out by an electrician.
Potential faultPotential remedy
Wallbox incorrectly configured.Check the configuration of the DIP switches.
Switching relay no longer switching off.Wallbox is defective and can only be re-
paired by the service team.
The DC residual current detection self-test
fails.
Wallbox is defective and can only be re-
paired by the service team.
Event messages in the KOSTAL Smart Energy Meter or KOSTAL Solar
Portal
IDHandling instruction for user
1
prevent-
ing char-
ging
2
aborting
charging
LED fault
2No action
3
-xOff
13Contact service teamx-Lit up
14No action
3
--Off
15No action
3
--Off
16No action
3
--Off
17No action
3
--Off
18No action
3
--Off
19No action
3
--Off
21Contact service teamx-Lit up
22Contact service teamx-Lit up
23Contact service teamx-Lit up
25Contact service teamx-Lit up
1
Error preventing charging
2
Error aborting charging
3
If the error occurs several times/permanently, please contact the support team.