16
Give the Welcome Kit to the customer and
explain how to use the product. Also be sure the
customer understands the following:
• The receiver(s) must be activated before it can
decode satellite TV signals (see Figure 24).
• The antenna must have a clear view of the
southern sky to receive satellite TV. Common
causes of blockage include trees, buildings,
overpasses, and mountains (see Figure 25).
The system will not work inside a garage.
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• Heavy rain or snow might temporarily
interrupt satellite reception.
• Clean the antenna periodically. Dirt buildup
can affect satellite TV reception.
• (DISH 1000 modes) You may need to change
the operating mode when traveling between
regions (see “Install Service Key(s)” on
page 13).
• (DISH 1000/129 mode) If you don’t have a
Master Receiver Selector installed, DISH
1000/129 mode is limited to stationary use
only. Also, before you turn on the antenna,
you must first select satellite 119 and
transponder 17 at the receiver’s “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1).
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register or refer to the
Product Registration Form for details.
• The vehicle must be located within the
selected satellite’s footprint in order to
receive its signals. To view satellite coverage
maps, visit www.kvh.com/footprint.
• If you need to paint the radome, use only
non-metallic automotive paint without a
primer coat. Paint containing metal will block
satellite signals and impair reception.
• Refer to the User’s Guide for complete
operation and troubleshooting information.
Figure 24: Receiver Activation
Service: Call to Activate:
DIRECTV
1-866-551-8004
(24 hours, 7 days a week)
DISH Network
1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
Bell TV
1-888-759-3474 (SKY-DISH)
(24 hours, 7 days a week)
Figure 25: Blockage Example
BLOCKED!
Educate the Customer
14
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