Troubleshooting 
OPERATION GUIDE 10-5
10
Responding to Error Messages
If the control panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error Message Checkpoints Corrective Actions
Reference 
Page
Load paper in cassette 
1.
Is the indicated cassette out 
of paper?
Load paper. 2-29
Load paper in MP 
Tray.
Is the paper of the selected 
size loaded in the multi 
purpose tray?
Load the paper in the multi purpose 
tray which is of the size and type 
indicated on the Message Display.
2-32
Add toner.  – Replace the toner container. 9-5
Cannot connect to 
Authentication Server.
–Press the OK key and check the 
following items:
• Registration to Authentication 
Serve
• Password and computer address 
for Authentication Server
• Connection of Network
—
Cannot duplex print 
on this paper.
Did you select a paper size/
media type that cannot be 
duplex printed?
Select the available paper type. 
Press the OK key to print without 
using Duplex.
3-14
Incorrect account ID. 
Job is canceled.
– This job is canceled because it is 
restricted by Job Accounting. Press 
the OK key.
—
Close front cover. Is there any cover which is 
open?
Close the cover indicated on the 
control panel.
—
Close Document 
Processor.
Is the document processor 
open?
Close the document processor. —
Is the top cover of the 
document processor open?
Close the top cover of the document 
processor.
2-45
Job Accounting 
restriction exceeded. 
Cannot print.
– The job is canceled. Press the OK 
key.
—
Job Accounting 
restriction exceeded. 
Cannot scan.
– The job is canceled. Press the OK 
key.
—
Sub address/Polling 
box limit exceeded. 
Job is canceled.
– FAX box is full, and no further storage 
is available. The job is canceled. 
Press the OK key.
—
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