Troubleshooting
4-4
DB Assistant Server version is
different.
Contact administrator.
Is the DB Assistant version
different?
Contact your system administrator
or support personnel.
—
DB Assistant Server error.
Contact administrator.
— An error has occurred with DB
Assistant or the computer running
DB Assistant. Communication
cannot continue. Check the
computer running DB Assistant.
—
DB Assistant Server is in use.
Try again later.
— DB Assistant currently connected to
another scanner. Try connecting
again later.
—
Unable to find FTP server.
Contact administrator.
Is the network cable connected
properly?
Confirm the network cable is
properly connected.
Refer to Scan
System (H)
Operation
Guide Set up
Edition
Is the FTP server running? Contact your server administrator or
support personnel.
—
Unable to Log in to the FTP
Server
— FTP server login failed. Make sure
username and password have been
configured.
page 2-25
The Path attempted to use for
saving does not exist
— Save folder does not exist or path to
save folder is incorrect. Verify that
the FTP server save folder and the
path registered in the machine are
matching.
page 2-25
Error occurred at FTP Server
Please contact Administrator
— FTP server returned an unexpected
error. Unable to save. Ask your
server administrator to verify that the
logged in user account has write
permissions.
—
POP3 server not found.
Contact Administrator.
Is the network cable connected
properly?
Confirm the network cable is
properly connected.
—
Is the POP3 server running? Start the POP3 server. —
Unable to find POP3 server.
Contact Administrator.
Are the POP3 user account or
password correct?
Verify the POP3 user account and
password.
—
Unable to Log in to the POP3
Server.
Confirm the login account and
password for SMTP TX authen.
—
Error occurred at POP3 Server.
Contact Administrator.
— Verify POP3 server settings. —
Display Checkpoints Corrective Actions Reference
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