Troubleshooting
4-6
E036 During scanned image compression,
compressed data overran available
memory.
Decrease data size as follows and try again.
• Decrease resolution.
• Set image quality to OCR.
• Decrease number of pages scanned in one
operation.
—
E039 Invalid command received from computer
during Scan to PC. An unexpected
condition has occurred on the destination
PC.
• Check that the Scanner File Utility on the
destination PC is running properly.
• Confirm that no other programs to receive
network data are running on the computer
other than Scanner File Utility.
• Resolve the error condition on the destination
PC.
—
E059 Invalid command received from computer.
There is problem with the computer running
Address Book for Scanner (Private Address
Book).
• Confirm that Address Book for Scanner
(Private Address Book) is running properly
on the destination PC.
• Confirm that no other programs to receive
network data are running on the computer
other than Address Book for Scanner
(Private Address Book).
• Resolve the error condition on the destination
PC.
—
E061 An error has occurred for one of the group
members (destinations) when group is
selected during Send E-Mail or Scan to PC.
Check the group member (destination)'s
computer and correct any problems.
—
E080 The network cable is not connected
properly.
Confirm the network cable is properly connected.
Also, ask system administrator or support
personnel to verify FTP server is functioning
properly.
Refer to Scan
System (H)
Operation
Guide Set up
Edition
E081 FTP server login failed. Make sure username and password have been
configured.
page 2-25
E082 Save folder does not exist or path to save
folder is incorrect.
Verify that the FTP server save folder and the
path registered in the machine are matching.
—
E083 FTP server returned an unexpected error. Unable to save. Ask your server administrator to
verify that the logged in user account has write
permissions.
—
E090 POP3 server not found. • Check that the POP3 server is running
properly.
• Confirm that there is no link fault by checking
whether the network cable is properly
connected.
—
E091 Unable to login to POP3 server - POP3
server user account or password incorrect.
Change the POP3 server user account or
password.
—
E092 Error occurred at POP3 server. Verify POP3 server settings. —
E101 Error occurred when multiple destinations
selected.
Check for error for each individual selection and
resolve the error condition.
—
Error Code Detail Contents Corrective Actions Reference
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