6. Remove the CMOS battery for at least ten seconds, then, reinstall the CMOS battery.
7. Try to power on the system by IPMI command through XCC or by the power button.
8. Implement the minimum configuration.
9. Reseat all power source, PMB/PIB, and cables in between; then, check the power button LED again.
10. If the issue cannot be resolved by above actions, call service to review the issue symptom and see
whether the system board (system board assembly) replacement is necessary.
Serial-device problems
Use this information to solve problems with serial ports or devices.
• “Serial device does not work” on page 171
Serial device does not work
1. Make sure that:
• The device is compatible with the server.
• The serial port is enabled and is assigned a unique address.
• The device is connected to the correct connector (see “Rear view in the User Guide or System
Configuration Guide”).
2. Reseat the following components:
a. Failing serial device.
b. Serial cable.
3. Replace the following components:
a. Failing serial device.
b. Serial cable.
4. (Trained technician only) Replace the system board.
Software problems
Use this information to solve software problems.
1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For memory requirements,
see the information that comes with the software.
Note: If you have just installed a memory, the server might have a memory-address conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you receive any error messages while you use the software, see the information that comes with the
software for a description of the messages and suggested solutions to the problem.
3. Contact your place of purchase of the software.
Storage drive problems
Use this information to resolve issues related to the storage drives.
•
“Server cannot recognize a drive” on page 172
• “Multiple drives fail” on page 172
Chapter 3. Problem determination 171
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