Error codes Solutions
0001: Reset error (platform reset not de-asserted)
1. Remove the ac power adapter and the removable
battery if your computer has one. Reset the
computer by doing one of the following:
• For models with the emergency-reset hole,
insert a straightened paper clip into the
emergency-reset hole. Wait for one minute.
Then, reconnect all power resources and restart
the computer.
• For models without the emergency-reset hole,
press and hold the power button for about
seven seconds. Then, reconnect to all power
resources and restart the computer.
2. Replace the system board (service provider only).
0002: Internal bus error Replace the system board (service provider only).
0281: General embedded controller error Replace the system board (service provider only).
0282: Memory module error Reinstall or replace the memory module.
If the above solution does not work, replace the system
board (service provider only).
0283: PCI resource error Remove PCIe devices (the M.2 card, PCIe card, and so
on) (service provider only).
If the above solution does not work, replace the system
board (service provider only).
0284: TCG-compliant functionality-related error (might be
the BIOS code validation failure)
Replace the system board (service provider only).
0285: TCG-compliant functionality-related error (might be
the TPM initialization failure)
Replace the system board (service provider only).
0286: Integrated graphics error Replace the system board (service provider only).
0287: Discrete graphics error Reinstall or replace the discrete graphics card (service
provider only).
If the above solution does not work, replace the system
board (service provider only).
0288: Computer display error Reconnect the display cable on both the system board
side and the computer display side (service provider
only).
If the above solution does not work, replace the system
board (service provider only).
Chapter 4. Related service information 39
To Next Page
Loading...
