Diagnostic information 2-5
5025-2xx, 4xx
Error codes and messages
User status and customer attendance messages
User primary
message
Explanation
Calibrating The printer is performing a color adjustment.
Close Door Message clears when front cover, right cover, and toner door are closed or securely
fastened.
Check Config ID The printer configuration ID is invalid.
Check Model Name Message clears when a valid model name is set.
Check Serial Num Message clears when a valid serial number is set.
Defragmenting Flash
DO NOT POWER
OFF
The printer is performing the defragmentation operation of flash memory. Wait for the
message to clear.
Warning: Do not turn the printer off while this message appears on the display.
Formatting Flash
DO NOT POWER
OFF
Wait for the message to appear.
Warning: Do not turn the printer off while this message appears on the display.
Insert Tray <x> This message is displayed when the printer requests the user to insert tray x before it
can continue printing the job. The printer needs to pick media from the missing tray or
the trays below it.
Tray x=Tray 1 or Tray 2
Note: This message displays when refilling the trays during a job. Before filling a tray,
take the printer offline by pressing Stop ( ), and wait for pages to stop feeding into
the output bin.
The following actions can be taken:
• Insert the requested tray.
•Press Stop ( ), and then press Select ( ) to cancel printing.
Install Tray <x> or
Cancel job
Printer detects that tray <x> is missing, where x is 1 or 2. This message appears if the
job was begun, but the paper has not yet been retrieved. The tray is no longer
detected. Replace the indicated tray.
Invalid Engine Code The engine code is invalid.
Invalid Network Code The network code is invalid.
Load <source>
<custom string>
Printer does not detect media meeting the description <custom string> in <source>,
where <source> is Tray 1, Tray 2, or multipurpose feeder.
• Load the input source with the correct type and size media.
•Press Stop ( ), and then press Select ( ) to cancel printing.
Load <source>
<custom type>
Printer does not detect media meeting the description <custom type> in <source>,
where <source> is Tray 1, Tray 2, or multipurpose feeder.
• Load the input source with the correct type and size media.
•Press Stop ( ), and then press Select ( ) to cancel printing.
Load <
source>
<size>
Printer does not detect media meeting the size requested in the source indicated.
• Load the input source with the correct type and size media.
•Press Stop ( ), and then press Select ( ) to cancel printing.
Load <source>
<type> <size>
Printer does not detect media meeting the size or type requested in the source
indicated.
• Load the input source with the correct type and size media.
•Press Stop ( ), and then press Select ( ) to cancel printing.
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