Lexmark CX310dn Service Manual

91x.xx (910.xx‑919.xx) Engine software service check ................................................................................... 107
950.xx NVRAM failure service check............................................................................................................... 108
Network service check.................................................................................................................................... 109
Symptoms..............................................................................................................................................111
Base printer symptoms...................................................................................................................................112
Narrow media sensor service check ............................................................................................................... 113
Toner meter cycle (TMC) card service check .................................................................................................. 115
Dead printer service check .............................................................................................................................115
Front door sensor or switches service check ..................................................................................................117
Operator panel (display is dim and unchanging) service check......................................................................121
Operator panel (displays all diamonds, no beeps, or five beeps) service check............................................. 124
Operator panel (display blank) service check .................................................................................................126
Operator panel (one or more operator panel buttons fail) service check...................................................... 128
Operator panel USB cable service check ........................................................................................................ 129
USB service check ...........................................................................................................................................130
550‑sheet and 650‑sheet trays input option symptoms ................................................................................ 130
Trays 2 and 3 (optional) service check............................................................................................................ 130
Tray 2 service check ........................................................................................................................................132
Tray (x) sensor service check ..........................................................................................................................132
550 and 650 input option service check ......................................................................................................... 134
Scan/fax/copy symptoms ...............................................................................................................................135
Black or blank page copy service check ..........................................................................................................136
CCD service check ...........................................................................................................................................137
Flatbed motor service check........................................................................................................................... 137
Flatbed home position service check..............................................................................................................137
ADF cover open service check ........................................................................................................................138
ADF streak service check ................................................................................................................................139
ADF paper jam service check .......................................................................................................................... 139
ADF feed errors service check ........................................................................................................................141
ADF duplex service check................................................................................................................................142
Modem/fax card service check....................................................................................................................... 143
Fax reception service check ............................................................................................................................ 144
Fax transmission service check .......................................................................................................................146
Fax error log codes ......................................................................................................................................... 148
Escalating a fax issue to second‑level support................................................................................................ 152
Service menus..........................................................................................155
Understanding the operator panel and menus.....................................................................................155
Using the operator panel for CX310 ...............................................................................................................155
Using the operator panel for CX410 models...................................................................................................156
Using the operator panel for CX510 models...................................................................................................157
Understanding the colors of the indicator light and Sleep button lights........................................................ 157
Understanding the home screen for CX410 and CX510 models..................................................................... 158
Understanding the scanner...................................................................................................................160
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Table of contents
5

Lexmark CX310dn Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	11.5 s
Time to first page (color, normal)	12.5 s
Print speed (black, normal quality, A4/US Letter)	23 ppm
Duplex print speed (black, normal quality, A4/US Letter)	12 ppm
All-in-one functions	Copy, Print, Scan
Color all-in-one functions	copy, print, scan
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	60000 pages per month
Recommended duty cycle	500 - 5000 pages per month
Number of print cartridges	5
Page description languages	Microsoft XPS, PCL 5c, PCL 6, PDF 1.7, PostScript 3, PPDS
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	23 cpm
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Scan speed (color)	32 ppm
Optical scanning resolution	600 x 1200 DPI
Total input capacity	251 sheets
Total output capacity	150 sheets
Maximum input capacity	901 sheets
Total number of input trays	1
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	50 sheets
Paper tray media types	Card stock, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 176 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Black, Grey
Display diagonal	2.4 \
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Supported network protocols (IPv4)	TCP/IP IPv4, AppleTalk
Supported network protocols (IPv6)	TCP/IP IPv6, TCP, UDP
Internal memory	512 MB
Processor frequency	800 MHz
Maximum internal memory	2560 MB
Sound power level (standby)	16 dB
Sound pressure level (copying)	48 dB
Sound pressure level (printing)	47 dB
Sound pressure level (scanning)	49 dB
Sound pressure level (duplex printing)	50 dB
Power consumption (average operating)	- W
Package depth	594 mm
Package height	567 mm
Package weight	31430 g
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Linux operating systems supported	Fedora 14, Fedora 15, RedHat EL Linux 4.0 U5, RedHat EL Linux 4.0 U6, RedHat EL Linux 4.0 U7, RedHat EL Linux 5.0, RedHat EL Linux 5.1, RedHat EL Linux 5.2, RedHat EL Linux 5.3, SuSE Linux 10, SuSE Linux 10.2, SuSE Linux 10.3, SuSE Linux 11
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64

Weight and Dimensions

Depth	558 mm
Width	444 mm
Height	470 mm
Weight	27390 g