Error code Description Action
244.09 Tray 4 pick motor lost encoder. Go to
“Option tray jam service check” on
page 108.
244.11 Autocomp Pick / Lift Motor - Encoder Never
Detected in tray 4.
Go to
“Option tray jam service check” on
page 108.
244.12 Motor ramp up error in tray 4. Go to
“Option tray jam service check” on
page 108.
244.13 Page to be stapled failed to feed from tray. Go to
“Option tray jam service check” on
page 108.
244.14 Sheets flushed from paper path either due to feed
error or cartridge error.
Go to
“Option tray jam service check” on
page 108.
244.15 One or more trays located above the source tray
4 has been pulled.
Go to
“Option tray jam service check” on
page 108.
244.16 The engine timed out waiting for the tray 4 to
report 'ready' before the 1st pick attempt.
Go to
“Option tray jam service check” on
page 108.
244.17 Page was not properly picked from tray 4. Have
not exhausted all pick retry attempts as there are
sheets committed to the paper path from below.
Go to
“Option tray jam service check” on
page 108.
244.19 Tray 4 fail to feed error. Detected while trying to
pick a sheet, and that leading edge was not
detected by tray sensor.
Go to
“Option tray jam service check” on
page 108.
244.20 Took too long to ramp up dc feed motor in tray 4. Go to
“Option tray jam service check” on
page 108.
244.21 Pick motor stall in tray 4. Go to
“Option tray jam service check” on
page 108.
244.22 Tray 4 pick motor underspeed. Go to
“Option tray jam service check” on
page 108.
244.24 DC Feed autocompensator stalled on the last pick
attempt in tray 4.
Go to
“Option tray jam service check” on
page 108.
244.32 Tray not ready. Go to
“Option tray jam service check” on
page 108.
244.33 Pick received but detected a tray pulled. Go to
“Option tray jam service check” on
page 108.
244.41 Motor 1 (Pick/Lift) Elevator motor stalled. Go to
“Option tray jam service check” on
page 108.
244.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow
error (underspeed). Motor underspeed (max PWM
and motor underspeed, typical accordion jam).
Go to
“Option tray jam service check” on
page 108.
244.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not
reach speed, typical pack feed paper jam).
Go to
“Option tray jam service check” on
page 108.
244.44 Motor 2 (Separator/Passthru) motor stalled. Go to
“Option tray jam service check” on
page 108.
4514-6xx
Diagnostics and troubleshooting
107