MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific
number that you need to press so you can make a call outside the office.
1 From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Dial Prefix
2 Check the prefix.
If the prefix is not correct, then enter the correct prefix, and then touch Accept.
Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
If the printer is sharing the line with other devices, then make sure that the following are set:
• Auto Answer is on.
• The printer picks up on a greater number of rings than the other devices.
• The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.
MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
MAKE SURE TO FREE UP PRINTER MEMORY
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or
runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the
printer memory is full, then the printer may not be able to receive more incoming faxes. An error message
appears on the touch screen when the printer memory is full. Resolve the error to free up space in the printer
memory.
MAKE SURE THAT FAX FORWARDING IS DISABLED
From the home screen, navigate to:
> Fax Setup > Ringing and Answering > Fax Forward > Off > Accept
INCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
Troubleshooting
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