iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
8
2.6 Holiday Service
Description
Calls terminated to an ACD group while the system is in the Holiday mode are given one of the
following services:
Release
Holiday announcement
Forwarding to another number
Holiday mode can be applied for the following cases.
Automatic mode based on time information
Change to Holiday mode by an ACD supervisor using the Holiday button (refer to
Section 4.3, Supervisor Holiday Service)
Administrative change to Holiday mode through WMS
To use the multiple holiday announcements, 10 kinds of holiday can be assigned in
System Time Zone. And 10 kinds of holiday announcement can be assigned in ACD
Group Tone.
Operation
Conditions
Related WMS Menu
Data Management > ACD/CTI Information > ACD Group Service State > “Holiday”
> ACD/CTI Information > ACD Group Attribute > “Service State”
> ACD/CTI Information > ACD Group Attribute > “Time Zone No.”
> ACD/CTI Information > ACD Group Tone > “Holiday Announcement”
> System Management > System Time Zone > “ ACD Holiday
Announcement”
Related Features
Hardware
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