iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
23
Conditions
In general, the Digital phones support an Ear & Mic Headset (Earphone). The iPECS Multi-
button phones support a standard Headset terminated with an RJ-11 jack.
The Handset/Headset mode for a phone can be configured in WMS to activate
automatically when the Agent Logs ‘On’ or ‘Off’.
Related WMS Menu
Data Management > Numbering Plan Information > Feature Code > “ACD Agent Head/Hand
Set”
> ACD/CTI Information> ACD Group Attribute >” Handset Mode at Agent
Log on”
> ACD/CTI Information > ACD Group Attribute > “Handset Mode Agent
Log off”
Related Features
Log On
Agent Log Off
Ring/Tone Mode
Hardware
3.8 Ring/Tone Mode
Description
Using an iPECS Multi-button phone with a Headset, the incoming call audible signal can be
configured to provide signaling to the headset. The mode is automatically selected when the
Agent Logs ‘On’ or ‘Off’ based on WMS configuration. The Ring/Tone mode can also be
controlled by the user with an {ACD Agent Headset Ring Mode} Flex button, which will toggle
through the three available modes. The three modes available are shown below.
Ring mode: normal ring is delivered to the speaker of the phone. The Flex button LED
is ‘Off’.
Tone mode: a brief tone signal is sent to the headset. The red LED of the Flex button is
‘On’.
Ring/Tone mode: normal ring is delivered to the speaker and a brief tone is sent to the
headset. The green LED of the Flex button is ‘On’.
Operation
iPECS Multi-button phone
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