LG-Ericsson iPECS-CM - Agent Individual Number Dnd

iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
27
Related WMS Menu
Data Management > ACD/CTI Information> ACD Group Attribute > “Agent No Answer
Option for I/C Call”
> ACD/CTI Information> ACD Group Attribute > “Agent No Answer
Forward Destination”
Related Features

Log On

Not Ready Mode
Hardware
3.13 Agent Individual Number DND
Description
The iPECS-CM can be configured to restrict calls to an active Agent in the Not Ready Mode or
Work Mode. When configured, non-ACD calls to the Agent will receive DND treatment.
Call restriction is set for the Not Ready and Work Mode separately.
Operation
Conditions
Related WMS Menu
Data Management > ACD/CTI Information > ACD System Option > “Call Restriction on Not
Ready/Work Mode”
Related Features
Hardware