iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
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Related WMS Menu
Data Management > ACD/CTI Information > ACD Agent Information > “Skill Level”
Related Features
Hardware
3.10 Log Off Call Restriction
Description
Outgoing calls initiated by a Logged ‘Off’ Agent can be restricted with following options through
WMS.
Restrict only calls to outside through trunk
Restrict all outgoing calls
Operation
Conditions
If a call is attempted from an Agent location when the Agent is logged ’Off’, error tone is
provided.
Related WMS Menu
Data Management > ACD/CTI Information > ACD Group Attribute > Call Restriction at Agent
Log off
Related Features
Agent Log Off
Hardware
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