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General| Protocols Supported | SIP, H.323, MGCP |
|---|---|
| VoIP Support | Yes |
| Type | IP PBX |
| Capacity | Up to 1000 users |
| Scalability | Modular |
| Management Interface | Web-based GUI |
| Power Supply | 100-240V AC, 50/60Hz |
| Ports | Ethernet |
Summarizes the iPECS-CM ACD system capacities for groups, agents, and calls.
Details how incoming calls are distributed to ACD agents based on group configuration.
Details the process for ACD agents to log on to an ACD group to provide service.
Explains how a logged-on agent can log off from an ACD group.
Explains how agents can activate Work Mode after a call for wrap-up activities.
Details how agents can indicate unavailability for new calls using Not Ready Mode.
Explains assigning skill levels to agents for intelligent call routing.
Enables supervisors to activate/deactivate unconditional call forwarding for ACD groups.
Allows supervisors to toggle ACD group service mode between Day and Night.
Allows supervisors to toggle ACD group service mode between Day and Holiday.
Enables supervisors to manage the Overflow Call count for ACD groups.
Allows supervisors to monitor conversations of active ACD group members silently.
Explains how Call Vectors handle incoming calls to ACD Pilot numbers.
Describes how CTI servers use messages for call routing.
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