iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
43
6.6 RBT Restriction upon Trunk OG Divert
Description
When an outgoing call is transferred to an Agent from an Automatic Dialer or similar device,
Ringback tone is provided to the external party until the call is answered. If desired, the Ringback
tone can be disabled and the external party will receive silence until answered by a group
announcement or an Agent.
Operation
Related WMS Menu
Data Management > ACD/CTI Information > CSTA Phase II CTI System Configuration >
“RBT Usage on Trunk O/G Divert”
Conditions
Related Features
Hardware
6.7 CSTA Link Check
Description
The iPECS-CM can be configured to check the status of the link to the CTI server periodically.
iPECS-CM sends a CTI System Status message at periods from 5 to 240 seconds as configured
in WMS. If no response is received, iPECS-CM will retry the link check. If no response is
received after the retry count assigned in WMS, the link is considered failed and disconnected.
Operation
Conditions
This feature is available only when supported by the CTI Server.
Related WMS Menu
Data Management > ACD/CTI Information > CSTA Phase II CTI System Configuration >
“CTI Link Check Cycle”
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