iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
32
4.2 Supervisor Night Service
Description
An ACD Supervisor can change the service mode for the ACD Group. Using the Night mode
Flex button, the Supervisor toggles the Service mode between the Day and Night Service mode.
Operation
iPECS Multi-button phone
To assign a Flex button for {ACD Supervisor Group Night Mode} operation using the Extension
User program:
[PGM] + {FLEX} + Button Feature Type (2) + Feature Code {ACD Supervisor Group Night Mode} +
[SAVE]
To toggle the Service from the ACD group Supervisor:
1. Press the programmed {ACD Supervisor Group Night Mode} button
2. Enter Password if the Password option is enabled. If activating Night service, ACD Night”
displays in the LCD and the Flex button illuminates in red. If deactivating Night service,
the LCD shows “ACD Day” and the Flex button LED turns ‘Off’.
Conditions
Related WMS Menu
Data Management > ACD/CTI Information > ACD Group Attribute > “Service State”
> ACD/CTI Information > ACD Group Service State I > “Night”
> ACD/CTI Information > ACD Group Attribute > “Password Usage on
Supervisor Mode Change”
> Extension Information > Number (DN) Information> DN Attribute >
“Extension” Password
> Numbering Plan Information > Feature Code > “ACD Supervisor Group
Night Mode”
Related Features
Night Service
Hardware
The ACD Supervisor must be equipped with an iPECS Multi-button phone.
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