iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
47
6.13 Multi CTI Server Interface
Description
Multiple CTI server interfaces (up to 5) are supported with three (3) types of configurations.
Load Sharing – When more than two CTI servers provide CTI service to an ACD group
and a subscriber, the load can be shared through simultaneous access to iPECS-CM.
Hot Swap (Active-Active) – When more than two CTI servers provide CTI service to the
same ACD group and subscriber, hot swap is possible through simultaneous access to
iPECS-CM.
Warm Swap (Active-Standby) – Simultaneous access to the iPECS-CM is restricted to a
CTI server. When the connection to the active CTI server is released, the standby CTI
can be connected.
Operation
Conditions
Related WMS Menu
Data Management > ACD/CTI Information> CSTA Phase II CTI Interface > “CTI Multi Server
Option”
> ACD/CTI Information > CSTA Phase II CTI Interface > “Server IP
Address”, “Server Port Number”
Related Features
Hardware
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