iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
48
7. CTI Protocol
iPECS-CM supports CSTA Phase II Protocol that must be employed by any external CTI Server to
share command/events with the iPECS-CM. For iPECS-CM, CTI is configured in three parts or
components:
CTI server
CSTA Phase II Parameter
CSTA Phase II PICS (Protocol Implementation Conformance Statement)
7.1 Interface
Description
The physical link between iPECS-CM and a CTI server employs a 10/100 BaseT connection over
TCP/IP port 2555. Each session is controlled in accordance with ISO Remote Operations
Association Control Service Element Version 1 (ref: ISO 8649 & 8650). The TCP buffer can
accommodate a maximum packet length of 4096 bytes.
Encoding of a device type is displayed in the chart below.
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