LG-Ericsson iPECS-CM - CSTA Phase II Parameter

iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
45
Operation
Conditions
Related WMS Menu
Data Management > ACD/CTI Information > ACD Group Attribute > “Rerouting Usage on
CTI Link Failure”
> ACD/CTI Information > ACD Group Attribute > “Rerouting Destination
on CTI Link Failure”
Related Features
Hardware
6.10 CTI Routing Point
Description
When a CTI server is employed with ACD groups, iPECS-CM provides the call queue and
announcements, while the CTI server must provide the route destination to the iPECS-CM in a
CTI routing command (CTI Divert command).
Operation
Conditions
Related WMS Menu
Data Management > ACD/CTI Information> ACD Group Attribute > “CTI Call Distribution
Usage Option”
Related Features
Hardware