iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
33
4.3 Supervisor Holiday Service
Description
An ACD Supervisor can change the ACD group Service Mode for the group. Using the Holiday
mode Flex button, the Supervisor toggles the Service mode between Day and Holiday service
mode.
Operation
iPECS Multi-button phone
To assign a Flex button for {ACD Supervisor Group Holiday Mode} operation using the Extension
User program:
[PGM] + {FLEX} + Button Feature Type (2) + Feature Code {ACD Supervisor Group Holiday Mode} +
[SAVE]
To toggle the service between Day and Holiday mode from the ACD Supervisor:
1. Press the programmed {ACD Supervisor Group Holiday Mode} Flex button.
2. Enter Password if the Password option is enabled. If activating Holiday mode, “ACD
Holiday” is shown in the LCD and the Flex button LED illuminates in red. If deactivating
Holiday mode, the LCD shows “ACD Day” and the Flex button LED turns ‘Off’.
Conditions
Related WMS Menu
Data Management > ACD/CTI Information > ACD Group Attribute > “Service State”
> ACD/CTI Information > ACD Group Service State > “Holiday”
> ACD/CTI Information > ACD Group Attribute > “Password Usage on
Supervisor Mode Change”
> Extension Information > Number (DN) Information > DN Attribute >
“Extension Password”
> Numbering Plan Information > Feature Code > “ACD Supervisor Group
Holiday Mode”
Related Features
Holiday Service
Hardware
The ACD Supervisor must be equipped with an iPECS Multi-button phone.
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