iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
21
3.6 Not Ready Mode
Description
Similar to Work Mode, Agents can enable the Not Ready Mode indicating they are not available
for new calls. The Not Ready Mode is commonly used for a temporary absence such as lunch,
meetings or other work breaks.
Operation
iPECS Multi-button phone
To assign a Flex button for {ACD Agent Not Ready Mode} operation using the Extension User
program:
[PGM] + {FLEX} + Button Feature Type (2) + Feature Code {ACD Agent Not Ready Mode} + [SAVE]
To enable and disable the Not Ready Mode:
1. Press the {ACD Agent Not Ready Mode} Flex button; the LED turns on and “Not Ready
Mode” displays in the LCD to indicate Not Ready Mode is active.
SIP phone or SLT
To enable or disable the Not Ready Mode:
1. Dial the {ACD Agent Not Ready Mode} feature code and ‘#’ or “call” button. If the Agent is
in the Ready mode, the Not Ready Mode activates.
Conditions
ACD Agent Not Ready Mode is available only for logged on Agents.
For a SIP phone or SLT, the Ready Mode state does not display in the LCD.
The Feature code for {ACD Agent Not Ready Mode} must be assigned in WMS Menu.
Related WMS Menu
Data Management > 1) Numbering Plan Information > Feature Code > “ACD Agent Not
Ready Mode”
Related Features
Log On
Work Mode
Hardware
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