LG-Ericsson iPECS-CM - Page 24

iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
20
 [PGM] + {FLEX} + Button Feature Type (2) + Feature Code {ACD Agent Auto Work Mode After Call}
+ [SAVE]
To enable Automatic Work Mode:
1. Press the Flex button {ACD Agent Auto Work Mode after Call}. If enabled, the LED turns
on and “Automatic Work Mode” displays in the LCD.
Conditions
 ACD Agent Work Mode is available to logged on agents only.
 The Feature code for {ACD Agent Work Mode} must be registered in WMS.
 For a SIP phone or SLT, the Work Mode state does not display in the LCD.
 ACD Agent Automatic Work after Call is available only for logged on Agents.
 If the Automatic Work Mode timer is not defined in WMS, the Work Mode must be disabled
manually.
Related WMS Menu
Data Management > Numbering Plan Information > Feature Code > “ACD Agent Work
Mode”
> Numbering Plan Information > Feature Code > “ACD Agent Auto Work
Mode After Call (On/Off)”
> ACD/CTI Information > ACD Group Attribute > “Agent Auto Switch to
Work Mode”
> ACD/CTI Information > ACD Group Attribute > “Agent Auto Switch
Time from Work Mode”
> ACD/CTI Information > ACD Group Attribute > “Active Call Release by
Pressing Work Mode Button”
Related Features

Log On

Not Ready Mode
Hardware