iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
46
6.11 CTI Monitor Status Display
Description
This feature displays the status of a CTI server. Numbers of ACD subscribers or ACD key
number may be displayed in monitor status.
Conditions
If the Monitor Start command is received from CTI server, CTI monitor status is changed to
“Monitor on” and CTI events are issued to CTI server.
If the Monitor Stop command is received from CTI server, CTI monitor status is changed to
“Monitor off” and CTI events are not issued to CTI server.
Related WMS Menu
Data Management > ACD/CTI Information> ACD Subscriber Attribute> CTI Monitor Status
> ACD/CTI Information > ACD Group Attribute> CTI Monitor Status
Related Features
Hardware
6.12 CTI Link Display
Description
The status of the link to a CTI server can be viewed in WMS.
”Connect” is displayed when CTI server is connected.
”Not Connected” is displayed when CTI server is not connected.
Operation
Conditions
Related WMS Menu
Data Management > ACD/CTI Information > CSTA Phase II CTI Interface> “Server
Connection Status”
Related Features
Hardware
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