iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
36
Conditions
When a monitored Agent terminates a call, the Supervisor display returns to the ‘Monitor
Ready’ message.
Silent Monitor automatically terminates if the monitored Agent logs off the ACD group.
The monitoring Extension need not be logged on to an ACD group.
All conversations from the monitored Agent are monitored regardless of the DN used for the
call because this feature works based on M-DN.
In some regions, monitoring a call without notification may be illegal.
Related WMS Menu
Data Management > Numbering Plan information > Feature Code > “ACD Supervisor Silent
Monitor”
Related Features
Hardware
The ACD Supervisor must be equipped with an iPECS Multi-button phone.
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