LG-Ericsson iPECS-CM - Page 17

iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
13
Agent Call Traffic Format
~ 1 = 2 = 3 = 4 = 5 cr lf
Field(s) Description
~(tilt) Means start of ACD statistics and is always located at first column
=(equal) Delimiter between each meaningful data
1 Each Agent number
2 Total call counter
3 Unanswered call counter
4 Average ringing time (ex., 96=1 min 36 sec)
5 Average service time (ex., 96=1 min 36 sec)
lf Line Feed (0x0A)
cr Carriage Return (0x0D)
Conditions
Related WMS Menu
Data Management > ACD/CTI Information > ACD Group Call Traffic
> ACD/CTI Information > ACD Agent Call Traffic
> ACD/CTI Information > ACD Group Attribute > “Traffic Data Print
Usage”
> ACD/CTI Information > ACD Group Attribute > “Traffic Data Print
Interval”
> ACD/CTI Information > ACD Group Attribute > “Traffic Data Clear After
Print”
Related Features
Hardware