iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
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6. CTI ..................................................................................................................................... 40
6.1 CTI CALL PROCESSING ............................................................................................... 40
6.2 GLOBAL CALL ID ......................................................................................................... 40
6.3 PRI UUI ..................................................................................................................... 41
6.4 WORK MODE ROUTING RESTRICTION ........................................................................... 42
6.5 DNIS (DIALED NUMBER IDENTIFICATION SERVICE) ........................................................ 42
6.6 RBT RESTRICTION UPON TRUNK OG DIVERT ................................................................ 43
6.7 CSTA LINK CHECK ..................................................................................................... 43
6.8 CTI ROUTING FAIL REROUTING .................................................................................... 44
6.9 EMERGENCY REROUTING (ACD/UCD) ......................................................................... 44
6.10 CTI ROUTING POINT .................................................................................................... 45
6.11 CTI MONITOR STATUS DISPLAY ................................................................................... 46
6.12 CTI LINK DISPLAY ....................................................................................................... 46
6.13 MULTI CTI SERVER INTERFACE .................................................................................... 47
7. CTI PROTOCOL ................................................................................................................ 48
7.1 INTERFACE ................................................................................................................. 48
7.2 CSTA PHASE II PARAMETER ........................................................................................ 49
7.3 CSTA PHASE II PICS ................................................................................................. 50
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