Home Office Phone Service
Owners Manual AccessLine 02-15-10
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2. When I make a telephone call, the call doesn’t go through;
instead, I hear a fast busy signal.
Go through this checklist until your problem is solved:
• Follow these instructions to reboot your cable or DSL modem, Phone
Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power
adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, then power on your cable or DSL modem by
plugging its power adapter into an electrical outlet.
5. Wait two minutes, then power on the router by plugging its power
adapter into an electrical outlet.
6. Wait five minutes, then power on the Phone Adapter by plugging its
power adapter into an electrical outlet.
7. Reboot one of your networked computers, and check to see if you
have an active Internet connection.
8. Pick up the telephone. You should now have a dial tone.
3. When I’m on a telephone call, words are dropped
intermittently.
Go through this checklist until your problem is solved:
• If you’re using a wireless router and a cordless phone, they may be
using the same frequency and may interfere with each other. Move the
cordless phone farther away from the router.
• There may be heavy network activity, particularly if you are running a
server, using a file sharing program or streaming video from the
Internet. Try to limit network or Internet activity during Internet
telephone calls. For example, if you are running a file sharing program,
file may be uploaded in the background even though you are not
downloading any file, so make sure you exit the program before
making Internet phone calls.
• There may not be enough bandwidth available for your Internet phone
call. You may want to test your bandwidth by going to
www.accessline.com/bt
. You will need to have a minimum of 240KB
in both directions (upload and download). If necessary, contact your
Internet provider to increase your bandwidth.
4. The INTERNET LED does not light up.
Go through this checklist until your problem is solved:
• Check the cable connecting the Phone Adapter to your router.
• Make sure your network has an active Internet connection by using
one of your computers and accessing a well known website. . If it does
not, follow these instructions to reboot your cable or DSL modem,
Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power
adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
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